Terms and Conditions of Sale
These terms and
conditions are made between us, Stainless Scooter Products (referred to
as SSP for this purpose) and you, the "customer" in respect of purchases
of goods from SSP, either by website, telephone mail order or
By placing an order with SSP you agree to these Terms and conditions. Your statutory rights remain unaffected.
SSP is completely dedicated to your total satisfaction. If you have any suggestions, comments or complaints please email us.
aim to address any complaints within 7 working days (usually much
sooner) and work towards a speedy resolution to your best satisfaction,
dealing with your complaint confidentially and keeping you fully
informed at all times.
Making a Purchase
purchase could not be easier. Just browse our Catalogue, and click on
any items that you wish to buy and put them into the shopping basket.
After you have finished your selection, click on "CHECKOUT" and you will
be asked for the remaining details that we need to be able to satisfy
You can pay by credit/debit card or Paypal. We accept
Visa, Mastercard, Switch, Solo and Delta. If you are unsure about any
payment method, please call us.
If your credit card or
debit card is not authorized or declined, we will not process your
order, however you can contact us to arrange an alternative payment
1. Purchase orders for goods.
Purchases can be accepted for delivery worldwide. Oversea payments are
made in GBP via Visa, Mastercard or Paypal only. Please contact us if
you have difficulty paying.
1.2 Each purchase ordered from SSP shall be deemed to incorporate these terms and conditions.
1.3 The display of products on this SSP website constitutes an invitation to trade and not a formal offer.
An order will be placed by the Customer on the completion of the
purchase process contemplated in the ordering process set out in these
1.5 An order is only accepted by SSP and SSP only agrees
to be contractually bound when SSP dispatches a confirmation of order to
your e-mail address/postal address/fax number, depending on the method
of ordering adopted.
1.6 Goods are sold subject to availability and, in relation to certain specific goods, there are geographical restrictions.
Due to various selling medium occasionally some items may be out of
stock. In this case items will be put on back order or refunded at the
discretion of SSP. Some items including fuel tanks are made to order.
These items may take several weeks for delivery.
1.7 SSP reserves
the right to alter the specification of the goods insofar as the
performance of such goods is not materially altered.
1.8 Custom, bespoke and special orders must be paid for at time of ordering.
Due to the fact that these parts are supplied to individual customer requirments
and may not be required by other people, these items are non refundable.
2. Prices and payment
In addition to the list price of goods, SSP reserves the right to make
an extra charge for deliveries, the price of which will be shown at the
point of ordering.
2.2 Ownership of a good shall not pass until
cash to clear funds for the full price has been received by SSP until it
has passed to the customer, the customer shall act as bailer of the
goods for SSP and, at so far as reasonably practicable shall store the
goods so that they are readily identifiable as the property of SSP.
SSP reserves the right to refuse and cancel an account and /or delivery
at any time. In such circumstances, if the customer has paid for
relevant goods, a refund or credit note shall be issued.
Returns will be credited only when the item has been returned. Items returned
that are not faulty shall carry a surcharge of 25% plus the postage cost.
Prices for goods are inclusive of UK Value Added Tax at the current
rate and other relevant sales tax unless otherwise indicated in the
3. Delivery Schedule
Delivery shall be deemed to take place on the date of the first attempt
at delivery to the customer's premises or other place specified for
delivery. All goods must be signed for by an adult aged over 18 years or
over on delivery, if
no-one is at the address when the delivery is attempted the goods may be retained by the driver.
3.2 Working days are Monday to Friday (9am - 5pm) Sat (10am - 3pm) excluding any Bank or public holidays.
3.3 Each order or each installment of an order shall constitute a separate contract.
The maximum price re-paid is the full price paid by the customer, not
including the postage cost. SSP is not responsible for the cost of
posting items back to SSP. A handling charge of 25% is applied to all
none faulty items returned.
5. Credit Card Security
take credit card security very seriously and employ the maximum
possible measures on this site. All credit card transactions are dealt
with by an industry-leading provider of secure, online transaction
systems. Your card details are encrypted
on a secure server and your
transaction is processed in real time. If you have any concerns or
require more information please email us.
6. Guarantees and Liability
everything sold on SSP is covered by a manufacturer's warranty for 12 months.
Goods sold by SSP are sold with parts warranty that they will be free
of defects in material or workmanship at delivery and, provided they are
used in the proper way, for the relevant period from delivery as
indicated at the point of ordering.
6.2 SSP accepts no liability
for defects in goods resulting from customer designs or requirements, or
arising from wear and tear, willful damage, negligence incorrect
fitting or misuse.
6.3 Due to the uncertain effect the polishing
process has on the structure of any item. SSP liability is limited to
the repair or replacement of the faulty item within the warranty period
Information on www.stainlessscooterproducts.co.uk may contain
inaccuracies or typographical errors. Information and product
specifications, including information relating to price and availability
may be changed or updated without notice. No guarantee is given that
the information accessible via www.stainlessscooterproducts.co.uk is
accurate, complete or current. www.stainlessscooterproducts.co.uk may be
temporarily unavailable from time to time. Nothing on
www.stainlessscooterproducts.co.uk shall be construed as a warranty or
6.5 Except as otherwise stated in these terms,
SSP entire liability in respect of a particular good that has passed
into the ownership of a customer and the customer' remedies shall be
limited to, at SSP option and in accordance with its returns policy from
time to time, a credit note in respect of the amount paid by the
customer to SSP for such good; or the replacement or repair of the good
6.6 SSP shall have no liability to the customer for indirect or consequential
6.7 The maximum liability of SSP is for the refund or replacement of the said
product supplied by SSP product.
Items polished on behalf of a customer by a person or company other
than SSP are void of guarantee as SSP have no control of the polishing
Terms and conditions of Purchase by SSP
item purchased by SSP from a seller ( supplier) is deemed to be faulty.
In the case of items already sold by SSP the supplier will refund SSP
money to the full SSP selling price including postage and any additional
return postage from the final purchaser. With items not already sold by
SSP the supplier will refund the purchase price only.
SSP agrees to
pay all invoices agreed to be due but, SSP will not accept or pay any
late payment fees interest or other charges for any late or overdue
payments from SSP for any purchase, hire or lease for which money is